Privacy Policy

Effective Date: May 9, 2011

Last Updated: October 17, 2025

Cygames, Inc. (hereinafter referred to as “Cygames”) will comply with the Act on the Protection of Personal Information, establish the following privacy policy, and endeavor to properly handle the information entrusted to us by our customers.

1. Personal Information

Personal information, in this Privacy Policy, means “personal information” stipulated in the Act on the Protection of Personal Information (information relating to a living individual that: a) contains a name, date of birth, or other descriptions, etc. whereby a specific individual can be identified; or b) contains an individual identification code) as well as information that contains information about an individual, such as an e-mail address used in connection with a specific individual.

2. Purpose of Use of Personal Information

Cygames will use personal information to achieve the purposes set forth below. If we intend to use your personal information beyond the scope of the following purposes, then we will obtain your consent in advance by an appropriate method; provided, however, that this will not apply in the case that we use such information based on the provisions of laws and regulations.
  1. Provision, planning, development, improvement, etc. of Cygames content, services, and products;
  2. Marketing activities such as statistics, analysis, and questionnaires aimed at improving the quality of Cygames content, services, and products;
  3. Responding to inquiries, consultations, etc.;
  4. Provision of various information about Cygames content, services, and products;
  5. Investigation, prevention, etc. of illegal and fraudulent activities; and
  6. Employment screening, contact with applicants, and personnel management after hiring.

3. Personal Information of Minors

Cygames will endeavor not to unnecessarily acquire personal information from minors without the consent of their legal representative such as a parent or guardian.

4. Security Management of Personal Information

Cygames will take necessary and appropriate measures to prevent leakage, loss, damage, etc. of personal information. In addition, we will provide necessary and appropriate supervision to employees regarding the handling of personal information as well as provide necessary and appropriate supervision to our contractors if we entrust the handling of personal information externally.

5. Restrictions on Provision to Third Parties

Cygames will not provide your personal information to third parties without your consent, except as permitted by laws and regulations.

6. Disclosure, Correction, Utilization Cease, Deletion, etc. of Personal Information

Cygames will respond appropriately to your inquiries regarding disclosure, correction, utilization cease, deletion, etc. of personal information in accordance with the provisions of laws and regulations. Please direct such inquiries to us using the online form listed in Article 10.

7. About the Use of Cookies

The Cygames website may use cookies (including similar technologies). Cookies can be disabled and stored cookies can be deleted by changing the browser settings or using the below “Cookies Settings”. Please refer to the website of your respective browser provider for information on how to change your browser settings.
Cookies Settings

8. Use of Tracking and Similar Tools Provided by Third Parties

8.1 Google Analytics

Cygames use Google Analytics, a web analytics service provided by Google LLC (“Google”) to gather data about how users use our website. To find out how Google Analytics collects and processes data, please visit the website “How Google uses data when you use our partners’ sites or apps”
(https://www.google.com/intl/ja/policies/privacy/partners/).

8.2 Datadog

Cygames use Datadog, which is provided by Datadog, Inc., in conjunction with the use of the Services. Datadog is a service that acquires anonymized system log information issued in conjunction with the use of the Services and measures the your activity history, etc.
You can find a more detailed account of Datadog’s privacy policy here :
https://www.datadoghq.com/legal/privacy/.

9. Revision

Cygames may revise the content of this Privacy Policy. We will notify you of any important changes on the Cygames corporate website.

10. Inquiries

Please direct your inquiries and requests regarding the handling of personal information to us using the online form on our corporate website
(https://form.cygames.co.jp/en/policy/).